1. Start with your travel needs
Prepare dates, times, passenger numbers and luggage requirements. Check seating and transmission in the catalogue and tell the team if an automatic gearbox is essential. For airport arrival, allow for baggage collection and formalities. A different return location must be agreed and priced before confirmation.
2. Compare a complete quote
Calculate the quote for your actual dates, places and options. Compare rental charges and the deposit separately, including delivery, late-night or extra-hour fees where applicable. Seasonal prices can differ from the model’s base rate. You can save or share a quote; a shared quote is recalculated using the current conditions.
3. Wait for confirmation and agree payment
An online request is reviewed before confirmation. The team checks availability and agrees the model or equivalent. Payment follows contact, with instructions sent manually. Keep a record of the agreed amount, currency and method. Your rental space tracks payments and the remaining balance in TND, EUR and USD.
4. Prepare documents and pickup instructions
Prepare a valid driving licence and identity card or passport. Upload requested photos after confirmation and bring the originals. Confirm the agency’s driver age and licence conditions. Add your flight number if arriving by air and check the meeting point and agent’s contact details before travelling.
5. Inspect the car before departure
Check the bodywork, equipment, mileage and fuel with the agent. Have observations and relevant photos recorded in the departure inspection. Read insurance coverage, exclusions, any excess, permitted mileage and fuel rules in the contract. These vary by agency and cannot be assumed from a catalogue photo or base price.
6. Agree changes during the rental
An extension, change of location or early return must be agreed with the agency. Use your booking conversation or contact details, and check approval and the revised amount before changing your plans. For an incident, contact the agency and follow the contract’s instructions, keeping useful photos and documents.
7. Prepare the return and final settlement
Follow the agreed return place, time and fuel conditions. Tell the agent about a delay. The return inspection records mileage, fuel and condition. Review your payments, remaining balance and the treatment of the deposit. Keep the contract, inspection records and available receipts in your rental space.