Does my online request confirm the booking?
Our team receives your request, checks availability and agrees the vehicle or equivalent with you. Wait for the team’s confirmation before treating the car as reserved.
How do I find the total rental price?
Enter pickup and return dates, times, locations and options to calculate an itemized quote. Check rental charges, extras, applicable fees and the deposit separately. Seasonal and duration rules may change the catalogue’s base daily rate.
Can I pay in euros, dollars or Tunisian dinars?
You can display your quote in TND, EUR or USD. Our team agrees the payment amount, currency and method with you after contact. Tunisian dinar amounts use three decimal places.
Will the website charge my card?
Payment is arranged after contact. Our team sends instructions manually, such as an IBAN when a bank transfer is agreed. Sending an online booking request does not charge a card.
Is the security deposit included in the rental price?
The deposit is separate from the rental charge. Check its amount and the conditions for holding and returning it in your quote and contract. The agency calculates the final settlement after the return inspection.
Which driving and identity documents should I prepare?
Prepare a valid driving licence and identity card or passport. After confirmation, your booking space lets you upload the requested front and back photos and flight information. Bring the originals to pickup. Confirm driver age and licence requirements with the agency.
Can I collect the car at Tunis-Carthage Airport?
Request airport pickup and agree the time, meeting point and any fees during confirmation. This is an arranged meeting; do not assume that CarthageGo has a rental desk inside the terminal.
What if my flight is delayed or changed?
Add your flight number to the booking and tell the team or assigned agent about a change. If it affects pickup, wait for confirmation of the revised arrangements and any applicable charges.
Will I get exactly the car shown in the photo?
Listings describe a model or equivalent. The allocated vehicle and its essential features are agreed at confirmation. Tell us if automatic transmission, seating or luggage space is essential before accepting the booking.
Can I extend, change or cancel the rental?
Contact the agency or use the change-request option in your rental space where available. Changes depend on availability and agency approval. Ask for the revised amount and applicable cancellation conditions before agreeing.
How does the return work?
Agree the return time and place. The agent records mileage, fuel and the vehicle’s condition. The final settlement accounts for payments, the remaining balance and the deposit under your contract. Report a delay promptly.
How can I contact CarthageGo?
Call or WhatsApp +216 55 334 471. For a confirmed rental, you can also use your booking conversation and the assigned agent’s contact details.